We Are Teachers Refund Policy

Effective Date: [September 1, 2026] 

Membership Purchases 

Because Premium memberships provide immediate access to downloadable digital content, membership fees are generally non-refundable once access has been granted. 

We Are Teachers may, in their sole discretion, provide a refund in limited circumstances, including billing errors, duplicate charges, technical issues that cannot be resolved, or other exceptional situations. Any refund determination will be made on a case-by-case basis. 

Membership Renewals 

Membership renewal charges are non-refundable except where required by applicable law. We Are Teachers may, in its sole discretion, review requests involving billing errors, duplicate charges, unauthorized transactions, or other exceptional circumstances. 

A La Carte Digital Resources 

Individual digital resources, including lesson plans, printables, templates, classroom activities, and other downloadable content, are generally non-refundable once access has been provided or a download has begun. If a file is defective, materially different from its description, or cannot be accessed because of a technical issue, contact us and We will work to provide a corrected or replacement file or another appropriate solution. 

Duplicate Charges, Billing Errors, and Unauthorized Purchases 

If you believe you were charged more than once for the same purchase, identify another billing error, or believe a purchase was made without your authorization, contact us promptly. If We confirm an error or unauthorized transaction, we will provide an appropriate refund or correction, subject to applicable law and verification requirements. 

Promotions and Bundled Offers 

Purchases made through a promotion, discount, bundle, trial, or limited-time offer may be subject to additional refund terms disclosed at the time of purchase. If those terms conflict with this Refund Policy, the terms presented with the applicable offer will control to the extent permitted by law. 

Fraud, Abuse, and Misuse 

We reserve the right to deny any refund request when We reasonably determine that a customer has accessed, downloaded, copied, shared, distributed, or otherwise used Premium or paid content prior to requesting a refund; engaged in account sharing; violated Our Terms of Use or Membership Sharing and Resource Use Policy; or otherwise abused this Refund Policy. We also reserve the right to limit, deny, or revoke refund privileges where We identify a pattern of refund activity that suggests abuse or misuse. 

How to Request a Refund 

Email [email protected] within the applicable refund period. Please include the email address associated with the purchase, the order number if available, the date of purchase, and a brief description of the issue. Approved refunds will be returned to the original payment method unless otherwise required by law or agreed by Us. 

Questions 

For questions about purchases, memberships, cancellations, or refunds, contact [email protected].